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Policy & Confidentiality

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Policy & Confidentiality

Privacy Policy
Sirius Health is committed to protecting the privacy of your personal health records in accordance with The Privacy Act 1988 (Cth) (Privacy Act) and it is one of our prime concerns that any personal or sensitive information you provide to us is not used for any other purpose than that intended and expected by you. This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
What personal information do we collect?
– Your name, date of Birth, ethnicity, occupation, address & contact details
– Emergency contact person’s contact details
– Health records including medical history, medications, allergies, immunisations, social history, family history and risk factors
– Medicare card or Healthcare card number (if available)
Security and Confidentiality
A consent form for bulk billing & health information collection and use will be provided to you during your first visit.

We might ask you to provide photo identification (e.g. Driver licence or passport) for security reasons.

It is vital to keep your personal & contact details up-to-date. This allows our staff to contact you instantly for urgent matters.

We will not disclose your personal information to anyone without your consent unless under certain circumstances that are permitted by law.

Information Disclosure
There are circumstances where we may be permitted or required by law to disclose your personal information to third parties. For instances, accreditation agencies for business purposes, Medicare, Police, solicitors, Insurance companies, hospitals, courts of law.

All correspondences
All electronic communication devices, such as phones, computers and facsimiles are only accessible to Sirius Health staff to ensure all confidential information is kept secure.

We take every complaint or concern we receive seriously. Please express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with its complaint resolution procedure.

Complaints should be posted to:

Sirius Health, Mandarin Centre, Shop 129, 65 Albert Avenue, Chatswood, NSW 2067

We aim to resolve your concerns with 30 days of receiving your feedback. Patients will be notified in writing of the outcome.

You may also contact the OAIC. Generally, the OAIC will require you to give us time to respond before they will investigate. For further information visit
www.oaic.gov.au or call the OAIC on 1300 363 992

Complaint
We take every complaint or concern we receive seriously. Please express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with its complaint resolution procedure.

Complaints should be posted to:

Sirius Health, Mandarin Centre, Shop 129, 65 Albert Avenue, Chatswood, NSW 2067

We aim to resolve your concerns with 30 days of receiving your feedback. Patients will be notified in writing of the outcome.

You may also contact the OAIC. Generally, the OAIC will require you to give us time to respond before they will investigate. For further information visit
www.oaic.gov.au or call the OAIC on 1300 363 992

Appointment bookings online

Sirius Health has an agreement with an external provider HotDoc. The patient application does not have direct contact to Sirius Health and only connects to HotDoc’s cloud servers. All communication between the HotDoc cloud server and Sirius Health is encrypted using 128bit SSL encryption. HotDoc only handles data relating to the patient appointment and no other sensitive patient records are used or stored on the HotDoc system. http://www.hotdoc.com.au provides the Terms of Service for the HotDoc application.

Changes to this statement
From time to time, we may make changes to our Privacy Policy. This maybe in relation to the changes in the law, best practice or changes in our services. These changes will be reflected in this statement, so you should check here from time to time. For further details, please contact our reception staff.