Call Us: (02) 9159 6903

Patient Information

chatswood-medical-centre

Patient Information

Appointments
We are an appointment based practice. Appointment booking is available online, via telephone & on-site. Walk-ins are welcome too but priority will be given to patients who have booked in.

A standard consultation is between 10 to 15 minutes. If you require pap smears, have more than one issue to discuss or a complex problem, such as insurance medical, minor surgeries, immunisation or pregnancy/antenatal check-ups, please kindly advise our reception staff that you require a long consultation or arrange a long appointment online.

We are happy to receive an appointment with more than one family member, but please make sure you have made an appointment for each member prior to attending. Patients without appointments attending the consultation might incur extra cost and cause unnecessary delays.

Please notify our reception staff upon your arrival. If you have been sitting at the waiting area for more than 20 minutes, please ask our reception staff to check that your arrival has been entered onto the computer.

Languages
Our team members are able to speak English and Cantonese, Mandarin or Vietnamese.
Cancellations
If you are unable to attend your appointment, please call (02) 9159 6903 prior to your booking time, so that we can re-schedule another time for you.
Consultation Fees
Bulk billing is available on all medical consultations for patients with a valid Medicare/DVA card.

Non Medicare/DVA patient prices are as follow:
Standard consultation < 15mins: $75 Long consultation >15mins – 30mins: $110
Prolonged consultation >30mins: $145

Additional fees apply for procedures & items to ALL patients, including but not limited to:
– Implanon insertion & removal
– Excisions / minor surgeries
– Private vaccines
– Employment Related Medical Assessments
– RTA Fitness to Drive Medical Assessment
– Workcover patients need to pay in advance prior to getting insurance company approval

Please speak to our reception staff for payment details. Fees are payable at the time of consultation by Cash, MasterCard or Visa. However, please note that we are unable to accept cheque payments. If the level of consultation is uncertain, a standard consultation fees will be charged beforehand, any outstanding payment will be charged after the consultation.

Medical Forms/Employment Related Medical Assessments
Due to the time involved in completing forms or any paperwork (e.g., RTA Fitness to Drive Medical Assessment, Renewal of Licence Applications, Mobility Parking Permit, Centrelink forms, etc.), please inform the Receptionist at the time of your booking to allow sufficient time for the consultation.

All Pre-Employment Medical Assessments and RTA Fitness to Drive Medical Assessment are not bulk-billed by Medicare. An additional fee is charged for medical examination and completion of forms. Please check with Reception prior to making an appointment.

Telephone & Electronic communication
If you request to speak to your doctor directly, you may be asked to leave your name and contact details. Your doctor will return your call at the earliest convenience. If it is an urgent matter while your doctor is not available to pick up your call, another doctor or registered nurse will be able to answer the call immediately.
Prescriptions & Referrals
You are required to make an appointment with a General Practitioner (GP) for prescriptions or specialist referrals.
Results
To review results of any tests, an appointment is required. Results will not be given through the phone.

If you have not received any feedback related to your test after two weeks, and you would like to review your results with your GP, please contact our reception. They will schedule an appointment for you.

You will be contacted by the reception or your doctor to book in for a consultation once your results reveal any urgent concerns.

Reminders & Recalls
Our Practice is committed to preventative care. Our Practice will seek your permission to be included in our reminder system. We may issue you a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be a part of this system please notify your Doctor or reception.
Home Visits
Home visits may be available for our regularly attending patients. However, it is up to the doctor’s discretion in whether it is necessary and there will be an out of pocket fees. Please contact our reception staff for more information.
After Hours Service
Please dial 000 for any emergencies.

If you require medical care outside of our normal business hours,
please call Sydney Medical Service Co-operative Limited on (02) 8724 6300 .

Bulk billing is available to all Medicare & Veterans Affairs card holders.

Sydney Medical Service Operating hours:
Weekdays: 6pm to 8am
Saturdays: 12pm to 8am
Public Holidays 24 hours